1. Knowledge Base
  2. webSAM
  3. Xero Accounting Interface

[webSAM] Xero sync error: The contact has been archived

Why the error occurs

This error occurs when the customer/supplier is archived in Xero.

How to fix the error

  1. Go to Xero and navigate to the Contacts, Archived listing. Restore the contact
  2. Next go to Accounts, Xero History or select the Notification alarm bell to open the Xero transaction history screen
  3. Find the "Failed" transaction and click on the note to open an "Action" screen
  4. Select Yes, to re-post this batch/transaction

 


 

🤔 Need more help? 

Our support team are here to help, click here to get in touch with us.